Your Privacy Matters Protected Data User Rights

12x Privacy Policy – Personal Data Protection

At 12x, we are committed to protecting your personal information and operating our services with full respect for privacy and security.

Information Collected

We collect various types of information to deliver the best service and ensure your transactions are secure:

Account Information: Name, phone number, email address, registration and account details.
Device & Browser Information: Technical data such as device type, browser version, IP address, and approximate location.
Local Payment Information: Financial transactions in MYR, including deposit and withdrawal history.
Cookies & Tracking Technologies: Cookie data is used to improve user experience, login sessions, and site usage analysis.
Usage Data: Game history, bets, app interactions, and user feedback.

Purpose of Data Use

The information we collect is used to:

Processing user registration, identity verification, and account management.
Provide seamless and personalized gaming and betting experiences tailored to your needs.
Process financial transactions securely and accurately.
Enhance security systems and prevent fraud.
Performing analysis to improve products and services.
Comply with applicable laws and regulations.
Communicate with you about promotions, terms changes, and technical support.

Cookies & Tracking

We use cookies to enhance user experience and website analytics. Cookies help identify users, save preferences, and optimize platform navigation.

You can control cookie usage through browser settings, though this may affect certain features and the performance of the 12x platform.

We do not use cookies for third-party advertising without your consent.

Data Storage & Security

12x implements strict technical and organizational security measures to protect your personal information from unauthorized access, disclosure, use, or alteration.

Your data is stored on highly secure servers and handled by trained staff committed to maintaining confidentiality.

We use SSL encryption to protect data in transit and continuously assess risks to ensure our platform meets the highest security standards.

Sharing Information with Third Parties

We do not sell, trade, or rent your personal information to third parties. Sharing only occurs under these circumstances:

In compliance with legal regulations or court orders.
Together with service providers who support platform operations (e.g., payment providers, technical services) under strict confidentiality agreements.
For security, fraud detection, and compliance with responsible gambling policies.

We ensure that all third parties involved comply with strict privacy and security regulations.

User Data Rights

You have the following rights regarding your personal information:

Access: Request copies of the information we hold about you.
Corrections: Request corrections to inaccurate or incomplete information.
Opt-out: Decline non-essential cookies not required by law.
Deletion: Request deletion of your account and data, subject to legal obligations and contract terms.
Complaints: You may file complaints with data protection authorities if you believe your privacy rights have been violated.

To exercise these rights, please contact 12x support at [email protected].

Privacy Policy Updates

12x reserves the right to update this privacy policy periodically to ensure it complies with current standards and applicable Malaysian laws.

Significant changes will be announced on this page, and users are encouraged to review the policy regularly. Continued use of the platform after changes indicates your acceptance of the updated policy.